SHOPCOMM · DHARA TECHNOLOGIES
Account Deletion
You can request deletion without installing ShopComm, signing in, or having a registered email address. Requests are handled through ShopComm support, not automatically by this page.
Request deletion by email
Email shopcomm.dr@gmail.com with the subject ShopComm account deletion. Include your registered mobile number and whether you want account closure, erasure of retained personal information, or both. Your shop name can help us locate the account.
Email a deletion requestIf the button does not open an email application, copy the address above into your email service. Sending an email starts a support request; it does not immediately delete an account. We may ask for reasonable identity verification and will communicate next steps through the support conversation. We complete verified requests within 7 business days. Do not send a PIN, OTP, support-access code or payment credentials.
Delete from inside the app
Open Settings > Delete account, review the confirmation, type DELETE and confirm. If you cannot reach Settings because your shop is expired or you cannot sign in, use the email method above.
What gets deleted
For every deleted account, we permanently erase your email, address, profile photo, images you uploaded to Cloudinary, PIN and login credentials, OTP records and trusted device sessions.
- Owner account: we also delete your owned shops and their service transactions, settlements, memberships and associated operational data. Staff accounts are not deleted merely because their shop is removed.
- Staff account: we remove your personal details and active access, but retain your existing service transactions, settlements and other shop operational records under the shop’s normal retention rules. Historical references may remain so staff account deletion does not change the shop’s totals or settlement history. The Owner’s account, shop details, configured services and other staff are not deleted.
What we keep, and why
We retain your name and mobile number for up to 1 year after deletion, solely to identify your account if you raise a support query or dispute about it later. After 1 year, this is permanently erased too. If you would like this removed sooner, email us and we will delete it on request following reasonable identity verification.
Internal non-login record references may remain where needed to preserve shop operational history. These do not restore your account or give you access. Provider infrastructure logs and backups follow separate, standard retention and rotation settings. See the Privacy Policy retention details.
Registering again
If you sign up again later using the same mobile number, it creates a brand-new account. It is not connected to your deleted account, and none of your previous data, subscription or access is restored. Historical staff records retained by the shop are not attached to the new account.
Deleting one shop is different
An Owner can choose Delete this shop in Settings or the expired-plan dialog. This removes only that shop, its uploaded shop images, operational data and memberships, while keeping your user account, staff accounts and other shops. Approved shared catalogue definitions and images may remain; they are not private user uploads. It does not close your account or settle money owed between the shop and staff.
Leaving a shop, signing out or uninstalling the app is not account deletion.
Deleting settled records
An Owner can permanently delete eligible fully settled days, weeks or months of completed-service and settlement records from within the app, without closing the account or removing the shop. This does not affect other data on the account.
Contact ShopComm
Privacy, grievance and account-deletion requests: shopcomm.dr@gmail.com
Phone: +91 99087 81521